Terms of sale

Seller

Morelina — Silvia Favilla · Viale Amerigo Vespucci 56, 57128 Livorno · morelinadesign@gmail.com · +39 348 8123126.

Products and prices

Every piece is handmade: small differences from the photos are part of the craft. Prices are in euros and include VAT. Shipping costs are shown before you confirm the order. Discount codes are valid only during the stated period and cannot be combined.

Order and payment

The order is concluded when you receive the confirmation e-mail. You can pay online by credit or debit card, Apple Pay, Google Pay, PayPal, Satispay or Klarna via Stripe, or by bank transfer within 48 hours. For bank transfers the pieces are held for 48 hours, after which the order is cancelled.

Shipping

Delivery within 24/48 working hours in Italy from dispatch; for Europe and the rest of the world, courier times apply. Christmas dates are estimates based on courier times.

Right of withdrawal

You have 14 days from delivery to withdraw without giving any reason (Articles 52 ff. of the Italian Consumer Code): write to morelinadesign@gmail.com. Refunds are made within 14 days of receiving the return, using the same payment method. Return shipping costs are paid by the customer. Withdrawal does not apply to pieces personalised on request.

Legal guarantee

The 24-month legal guarantee of conformity applies (Articles 128 ff. of the Italian Consumer Code).

Disputes

EU Online Dispute Resolution platform: ec.europa.eu/consumers/odr.